Q: Support What are the different ways to contact Hi Bji, and when is the support team available?

Hi Bji offers three ways to reach support: 1. Live Chat: Click the green chat icon at the bottom-right of the site. A Bengali-speaking support agent typically responds within 1–5 minutes. This is the fastest way to get help. 2. Email: Write to us at support@hibji.win. Responses are typically sent within 2–6 hours. Email is ideal for complex issues, as you can attach screenshots or documents. 3. Support Ticket: After logging in, go to the "Help" or "Contact" section and open a support ticket. It's easy to track. Support is available 24/7, seven days a week, in both Bengali and English. Service runs uninterrupted even on Eid and public holidays. For urgent payment-related issues, Live Chat is your best option.

Question 1

Bonus Where can I find Hi Bji's promotional offers, and how often are new ones released?

Accepted Answer

To view all active promotions and offers on Hi Bji, log in and head to the "Offers" or "Promotions" tab on the home page. There you'll find all currently active offers along with their validity periods and terms in one place. Hi Bji typically launches new weekly offers every Monday. Exclusive limited-time offers are also available for special events such as the IPL, BPL, World Cup, and Eid. To stay notified about new promotions, go to your profile settings and enable "Promotional Notifications". Offers are also occasionally sent via SMS to your registered mobile number. Hi Bji's main offer categories are: Welcome Bonus (100% on first deposit), weekly cashback, daily free spins, and the referral bonus. Each offer comes with wagering requirements, so it's worth reading the terms before claiming.

Question 2

Account I want to take a break for a while — how do I temporarily pause or permanently deactivate my Hi Bji account?

Accepted Answer

Hi Bji offers two options for deactivating or closing your account — a temporary cool-off period or permanent closure.

Temporary Break (Cool-Off): Log in and go to Profile → Settings → "Responsible Gaming." You can set a cooloff period of 1 day, 7 days, 30 days, or 6 months. During the cooloff, you won't be able to log in, but access will be restored automatically once the period ends.

Permanent Closure (Self-Exclusion): To deactivate or permanently close your account, email [email protected] or submit a request via live chat. In the subject line, write "Permanently Close Account" and include your reason. The support team will process your request within 24 hours.

Please note — withdraw any remaining wallet balance before permanently closing your account. Once closed, the account cannot be reactivated.

Question 3

Policy Can two family members each have their own Hi Bji account, or is only one account allowed per device?

Accepted Answer

Hi Bji's policy allows each individual to create only one account. Multiple accounts under the same person or identity are strictly prohibited. However, two separate family members — each with their own ID, their own mobile number, and both aged 18 or above — may use two distinct accounts from the same device, provided only one person is logged in at a time and each account uses a different payment method (mobile banking number). The same payment number cannot be linked to two accounts.

If anyone attempts to open multiple accounts, the Hi Bji system will detect it — and may permanently close all associated accounts and forfeit any deposited funds. This policy ensures a fair environment for everyone.

Question 4

Support What are the different ways to contact Hi Bji, and when is the support team available?

Accepted Answer

Hi Bji offers three ways to reach support:

1. Live Chat: Click the green chat icon at the bottom-right of the site. A Bengali-speaking support agent typically responds within 1–5 minutes. This is the fastest way to get help.

2. Email: Write to us at [email protected]. Responses are typically sent within 2–6 hours. Email is ideal for complex issues, as you can attach screenshots or documents.

3. Support Ticket: After logging in, go to the "Help" or "Contact" section and open a support ticket. It's easy to track.

Support is available 24/7, seven days a week, in both Bengali and English. Service runs uninterrupted even on Eid and public holidays. For urgent payment-related issues, Live Chat is your best option.

Question 5

Betting In what format does Hi Bji display odds — and how do I calculate my potential winnings from those numbers?

Accepted Answer

By default on Hi Bji, In decimal format, Odds are displayed as decimals — for example, 1.85, 2.50, 3.20, and so on. This format is the easiest to understand. Here's how the calculation works: Winnings = Stake × Odds. Example: You place a ৳500 bet at odds of 2.00 — if you win, you receive ৳500 × 2.00 = ৳1,000. This includes your original ৳500 stake plus ৳500 in profit. Odds of 1.50 mean: A ৳100 bet returns ৳150 (profit: ৳50). Odds of 3.00 mean: A ৳100 bet returns ৳300 (profit: ৳200). The higher the odds, the lower the chance of winning — but the greater the potential profit. You can also change the display format to "Fractional" or "American" in your profile settings.

Question 6

Referral How does the reward work when you refer a friend to Hi Bji — how much will you get, and when?

Accepted Answer

Hi Bji's referral program is simple and rewarding. Here's how it works:

Step 1: Log in to your account and go to Profile → "Refer & Earn" section. You'll find your unique referral code or link there.

Step 2: Send that code or link to a friend. When they register using it, they'll instantly receive a welcome benefit.

Step 3: Once your referred friend registers and makes their first deposit, the referral bonus will be credited to your account. Hi Bji currently offers up to ৳250 per successful referral, depending on the amount of your friend's first deposit.

There's no cap on bonuses — the more friends you refer, the more you earn. Referral bonuses may be subject to wagering requirements — see details In the Terms & Conditions View.

Question 7

Security I forgot my password and can't log in — what do I need to do to regain access to my Hi Bji account?

Accepted Answer

Forgot your password? Don't worry — the recovery process is straightforward:

Step 1: On the login page Go to the login page and click the "Forgot Password?" link.

Step 2: Enter the mobile number used during registration and click "Send OTP". You will typically receive a 6-digit OTP code within 30 seconds to 2 minutes.

Step 3: Enter the OTP code. Once verified, you will be taken to a page to set your new password.

Step 4: Set your new password — at least 8 characters, ideally including numbers and a special character.

If you don't receive the OTP: 1) Check your mobile network, 2) Check your spam folder (uncommon for SMS), 3) If it still hasn't arrived after 2 minutes, tap "Resend". If the issue persists, email [email protected] with your account's mobile number.

Hi Bji FAQ — All Your Questions Answered

Hi Bji's Top Features at a Glance

We're Here If You Have Questions

Why You Should Read the FAQ Page — and When to Contact Support

Got your answer? What are you waiting for!